User Guide
Membership registration guide
You can become a member by agreeing to the terms of use and privacy policy and filling out the registration items in the [Membership Registration] menu. You can use the service for free immediately after registration.
You do not have to enter all the information required when ordering. You can always participate in group purchases and auction events. You can participate in events for members and various discount events.
You do not have to enter all the information required when ordering. You can always participate in group purchases and auction events. You can participate in events for members and various discount events.
Ordering Guide
Product ordering is done in the following steps.
- Step 1 : Search for product
- Step 2 : Add to cart
- Step 3 : Log in with member ID or order as non-member
- Step 4 : Fill out order form
- Step 5: Select payment method and pay
- Step 6 : Order success screen (order number)
If you are a non-member, be sure to write down the order number and approval number (for card payments) in Step 6. However, if you are a member, they are automatically saved, so you do not need to manage them separately.
- Step 1 : Search for product
- Step 2 : Add to cart
- Step 3 : Log in with member ID or order as non-member
- Step 4 : Fill out order form
- Step 5: Select payment method and pay
- Step 6 : Order success screen (order number)
If you are a non-member, be sure to write down the order number and approval number (for card payments) in Step 6. However, if you are a member, they are automatically saved, so you do not need to manage them separately.
Payment Guide
In case of high-amount payments, the card company may call you for verification for security reasons. If the verification process determines that the order is not normal, such as the use of a stolen card or an order under someone else's name, the order may be suspended or canceled at our discretion.
For bank transfers, you can deposit the purchase price of the product through PC banking, internet banking, telephone banking, or directly at a nearby bank.
The name of the depositor entered at the time of ordering must match the name of the actual depositor, and the deposit must be made within 7 days. Orders that are not deposited will be automatically cancelled.
For bank transfers, you can deposit the purchase price of the product through PC banking, internet banking, telephone banking, or directly at a nearby bank.
The name of the depositor entered at the time of ordering must match the name of the actual depositor, and the deposit must be made within 7 days. Orders that are not deposited will be automatically cancelled.
Shipping Information
- Shipping method : Courier
- Delivery area : Nationwide
- Shipping Cost : Conditional Free: When the order amount is less than 30,000 won, an additional shipping fee of 3,000 won is charged.
- Delivery time : 2 to 7 days
-
Shipping Information :In some cases, additional charges may apply for mountainous areas or islands.
The products you ordered will be delivered after payment confirmation. However, depending on the type of product, delivery of the product may be slightly delayed.
Exchange/Return Guide
Exchange and Return Address
- DKSH KOREA LAMY, 65-16, Gyeongchun-ro 476beon-gil, Namyangju-si, Gyeonggi-do
When exchanges and returns are possible
- In case the contents of the product and service supplied are different from the contents of the display/advertisement or are performed differently , exchange and return are not possible
within 3 months from the date of supply or within 30 days from the date you became aware of the fact - In case the product is lost or damaged due to a reason attributable to the customer. However, this does not apply if the packaging is damaged in order to check the contents of the product . - In case the packaging has been opened or damaged and the product value has been lost (Example: home appliances, food, records, etc., however, returns/exchanges due to defective pixels in laptops, LCD monitors, digital cameras, etc. with liquid crystal displays are subject to the manufacturer's standards.) - In case the value of the product has significantly decreased due to the customer's use or partial consumption, however, in the case of cosmetics, this only applies if a trial product has been provided. - If the value of the product has significantly decreased to the point where resale is difficult due to the passage of time - If the packaging of a product that can be copied has been damaged (For more information, please use the 1:1 E-MAIL consultation of the Customer Satisfaction Center.) ※ If you change your mind and exchange or return the product, you will be responsible for the cost of returning the product. (Including color exchange, size exchange, etc.)
- DKSH KOREA LAMY, 65-16, Gyeongchun-ro 476beon-gil, Namyangju-si, Gyeonggi-do
When exchanges and returns are possible
- Within 7 days from the date of receipt of the product, but for home appliances
In case the packaging has been opened or damaged and the product value has been lost, exchange/return is not possible.- In case the contents of the product and service supplied are different from the contents of the display/advertisement or are performed differently , exchange and return are not possible
within 3 months from the date of supply or within 30 days from the date you became aware of the fact - In case the product is lost or damaged due to a reason attributable to the customer. However, this does not apply if the packaging is damaged in order to check the contents of the product . - In case the packaging has been opened or damaged and the product value has been lost (Example: home appliances, food, records, etc., however, returns/exchanges due to defective pixels in laptops, LCD monitors, digital cameras, etc. with liquid crystal displays are subject to the manufacturer's standards.) - In case the value of the product has significantly decreased due to the customer's use or partial consumption, however, in the case of cosmetics, this only applies if a trial product has been provided. - If the value of the product has significantly decreased to the point where resale is difficult due to the passage of time - If the packaging of a product that can be copied has been damaged (For more information, please use the 1:1 E-MAIL consultation of the Customer Satisfaction Center.) ※ If you change your mind and exchange or return the product, you will be responsible for the cost of returning the product. (Including color exchange, size exchange, etc.)
Refund Information
When requesting a refund, we will refund the payment amount within 3 business days after confirming the return.
If you paid by credit card, we will cancel the credit card authorization so that the payment amount is not charged.
(However, if the payment can be charged on the credit card payment date, the credit card company will process the refund when the credit card payment is charged in the following month.)
If you paid by credit card, we will cancel the credit card authorization so that the payment amount is not charged.
(However, if the payment can be charged on the credit card payment date, the credit card company will process the refund when the credit card payment is charged in the following month.)
Other information
Points earned from orders
will be converted to points that can actually be used after 7 days from the time of delivery completion.
They will be classified as unavailable points for 7 days. Unavailable points are points for orders that have not actually been purchased, in preparation for returns, cancellations, etc.
Available points (total points - used points - unavailable points) can be used immediately when purchasing products worth 30,000 won or more.
Terms of Use
When using points, the minimum points that can be used (the required points that can be used) is 10 won. When using points, the maximum points that can be used (the maximum amount of points that can be used at one time) is 50%.
Expiration Conditions
Points earned from product purchases will be canceled together when an order is canceled/refunded. Points will be automatically canceled when you cancel your membership. Points will also be canceled if no additional points are accumulated for 3 years from the date of the last point accrual.
If you become dormant, all points accumulated in the shopping mall will also be canceled.
will be converted to points that can actually be used after 7 days from the time of delivery completion.
They will be classified as unavailable points for 7 days. Unavailable points are points for orders that have not actually been purchased, in preparation for returns, cancellations, etc.
Available points (total points - used points - unavailable points) can be used immediately when purchasing products worth 30,000 won or more.
Terms of Use
When using points, the minimum points that can be used (the required points that can be used) is 10 won. When using points, the maximum points that can be used (the maximum amount of points that can be used at one time) is 50%.
Expiration Conditions
Points earned from product purchases will be canceled together when an order is canceled/refunded. Points will be automatically canceled when you cancel your membership. Points will also be canceled if no additional points are accumulated for 3 years from the date of the last point accrual.
If you become dormant, all points accumulated in the shopping mall will also be canceled.
