Warranty

During the warranty period of two years from the date of sale, the manufacturer or dealer ­— DKSH South East Asia Pte Ltd ­— will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

The warranty card issued by the dealer, with a valid store stamp and date of sale indicated, must be retained for reference in the case of making a warranty claim within the warranty effective period.

The warranty does not cover any improper or mishandling of LAMY writing instruments, unwarranted disassembly not covered in LAMY’s official use and care guides, no warranty card, warranty card lacking valid store stamp or date of sale, out of warranty effective period and products not handled by the dealer. In such cases, the dealer reserves the right to accept repairs for a fee.

Requests or Repairs

In the case that the writing instrument sold by the dealer is faulty, please contact the store where the product was purchased. For purchases made at lamysingapore.com, please contact lamycustomerservice.sin@dksh.com for support.

All requests are handled on a case-by-case basis after the product has been examined.

LAMY Official Use and Care Guides

For fountain pen maintenance and switching of cartridges or refills for LAMY writing instruments, please refer to LAMY’s official use and care guides.

Fountain Pens (Cleaning)
In order to prevent your LAMY fountain pen from experiencing clogging issues due to ink residues or paper fibres, regular maintenance is required. When changing of ink colours or before long-term storage, the same procedures may need to be done.

Converter: With the converter inserted into the fountain pen, place the entire nib section into a glass filled with clean water. Operate the piston mechanism to withdraw and expel the water in the same way as filling your fountain pen with ink. Rinse and change the water in the glass when necessary, until the water expelled from the fountain pen is clear.

Piston (LAMY 2000): Place the entire nib section into a glass filled with clean water. Operate the piston mechanism to withdraw and expel the water in the same way as filling your fountain pen with ink. Rinse and change the water in the glass when necessary, until the water expelled from the fountain pen is clear.

Cartridge: Remove the cartridge, place the entire nib section into a glass filled with clean water. Soak it for several hours, remove the nib section and rise the section with running water from a tap.

Fountain Pens (Maintenance)
Refrain from using any chemicals, detergents, boiling water or any unknown substances for the cleaning of fountain pens. Allow the fountain pen to dry well after cleaning. To prevent any potential leakage or clogging issues, always use LAMY ink cartridges or ink bottles for filling. Secure the fountain pen cap when not in use.