Customer Inquiry

Guarantee

· Rami products are warranted for a period of two years from the date of purchase.
· During the warranty period, you can receive free repair or exchange for products or parts that are found to have manufacturing defects under normal use and management conditions.

※ The above quality assurance is only available for products officially distributed domestically through DKSH Korea Co., Ltd. and service support is available.
[Products that are not supplied/distributed domestically through DKSH Korea Co., Ltd. or for which it is impossible to determine whether they are supplied/distributed domestically - parallel imports, overseas direct purchases, duty-free shops, etc. - are excluded from product warranty and service.]

However, the following cases are excluded from free service.

  • - Damage, contamination, deformation, or artificial manipulation
    of the product due to negligence - Damage caused by use of non-Lamy refills, ink, or parts
    - If repairs are required due to other misuse of the product, a repair fee will be charged depending on the condition.